Hi, swimmers —

Several weeks ago Mindbody updated its log-in system. We are emailing with important instructions for how to continue booking at Fitness Alive under the new parameters.

What changed?
Mindbody's new log-in system creates a "master account" with which clients can access all businesses in their network under one username and password. This includes Fitness Alive.

What happens now?
For most clients, when you log in at Fitness Alive to book a service, it should detect your "local" account at Fitness Alive and sync it up in the background with your master. It's seamless, you don't even know it's happening, and you are able to book normally.

However, for some clients, the sync gets confused. This may be because you have a log-in at another Mindbody business with a different name, such as a maiden last name or a nickname, but that uses the same email address. In these cases, things can go haywire; you might be sent into a log-in loop and will be unable to book a service.

How to ensure your Fitness Alive account works correctly
We've found the best way to sync things up is to log into the *desktop* version of the Mindbody website, following the steps below.

We strongly encourage you to take preemptive action by following the steps below to save you some log-in woe later! This should force a correct sync and avoid errors during booking.

Please click HERE.
Then, click on the orange Sign In button on the left-hand side of the screen and sign in with your normal account credentials.
If you have kids who swim with us, you may see the screen “Booking for…” with your family members listed. Please click on your name (you being, the paying adult).
You may then be prompted to enter in and complete your profile. Please ensure that you enter in all the relevant information and also agree to the liability waiver, if needed.

Your profile should now sync. You should be able to book a service at Fitness Alive's website, as before.
If you run into any issues, please reply to this email so we can help you troubleshoot.

Thanks for your help and patience as we work through some of these tech issues.

— Fitness Alive